Frequently Asked Questions

We repair all major brands of computers (HP, Dell, Lenovo, Acer, Asus), laptops, mobile phones (iPhone, Samsung, Tecno, iTel, Infinix, Huawei), tablets, and other electronic devices. Our expert technicians handle both hardware and software issues across all operating systems including Windows, macOS, Android, and iOS.

Repair time varies by issue complexity. Simple repairs like screen replacements, battery changes, or software fixes typically take 1-4 hours. More complex repairs involving motherboard issues or hard-to-source parts may take 24-72 hours. We always provide an estimated timeline upfront and keep you informed if any delays occur.

Both! Walk-ins are always welcome during business hours (Monday-Saturday, 9:00 AM - 6:00 PM). However, booking an appointment through our website or phone ensures faster service and guaranteed technician availability, especially during busy periods. Appointments also receive priority handling.

Please bring: 1) The device itself (laptop, phone, tablet, etc.), 2) Original charger and cables if available, 3) Any relevant accessories (stylus, protective case), 4) A valid ID for verification, 5) Password/PIN if the device is locked (for diagnostics). We also recommend backing up important data before repair.

We prioritize data security and privacy. Our technicians only access necessary areas for repair diagnostics and fixes. However, we strongly recommend backing up all important data before any repair, as we cannot be held responsible for data loss during hardware repairs (especially motherboard or storage device repairs). We never access, copy, or share customer data.

Repair costs vary based on the device type, issue complexity, and required parts. For example: Screen replacements range from Le 350-700 for budget phones to Le 1,400-5,000+ for iPhones. Battery replacements cost Le 150-800+. We offer FREE diagnostic assessment with repair, providing a detailed quote before any work begins. Check our pricing page for detailed ranges.

Our diagnostic service is 100% FREE if you proceed with the recommended repair. If you decide not to repair your device after diagnostics, there's a minimal diagnostic fee of Le 50,000 to cover our technician's time and equipment usage. This honest pricing model ensures you're never surprised by unexpected charges.

We accept multiple payment options for your convenience: Cash (Leones), Orange Money, Africell Money, bank transfers (all major Sierra Leone banks), and debit/credit cards. Payment is due upon device collection after repair completion. For corporate clients, we offer invoice billing with NET 30 terms.

Absolutely not. We believe in transparent pricing. The quote we provide includes all labor costs, replacement parts, and testing. If we discover additional issues during repair, we contact you immediately for approval before proceeding. You only pay for what you've approved – no surprise charges, no hidden fees.

For repairs exceeding Le 500,000, we offer flexible payment arrangements on a case-by-case basis. Contact our office to discuss payment plan options. We understand that unexpected repair costs can be challenging, and we work with customers to find affordable solutions.

Our warranty varies by repair type: LCD/Screen replacements have a 24-hour warranty due to the fragile nature of screens. All other repairs (batteries, charging boards, speakers, computer repairs, etc.) have a 72-hour warranty on parts and labor. If the same issue reoccurs within the warranty period due to our workmanship or part defect, we'll fix it free of charge. The warranty covers the specific component repaired, not unrelated issues. Accidental damage, liquid damage, or physical drops after repair are not covered.

If you notice any issues within 1 hour of collection, bring the device back immediately for re-inspection at no charge. For issues appearing within the warranty period (24 hours for LCD/screens, 72 hours for other repairs), contact us to schedule a warranty repair. We stand behind our work and will make it right if there's a workmanship issue.

Yes! We exclusively use genuine manufacturer-approved parts or high-quality OEM alternatives that meet or exceed original specifications. All parts are thoroughly tested before installation. We never use cheap counterfeit components that could damage your device or fail quickly. Your warranty coverage reflects our confidence in parts quality.

Warranty is voided by: 1) Physical damage or drops after repair, 2) Liquid/water damage after repair, 3) Unauthorized repairs or modifications by third parties, 4) Normal wear and tear, 5) Failure to follow care instructions provided. Our warranty specifically covers defects in parts and workmanship related to our repair service.

Yes, we provide specialized unlocking services for iCloud-locked iPhones and Google FRP-locked Android devices. However, we require proof of ownership (purchase receipt, previous usage photos, etc.) to ensure the device is legitimately yours. We do not unlock stolen devices. Pricing varies by device model and lock complexity.

Yes! Our data recovery service can retrieve lost files from damaged hard drives, SSDs, flash drives, memory cards, and phones. Success rates vary based on damage severity. We offer free assessment to determine recovery possibilities. Pricing depends on storage size and damage type. Recovered data is transferred to your external drive or cloud storage.

Absolutely! We offer hardware upgrade services including RAM expansion (4GB to 32GB+), HDD to SSD conversion, battery replacement, and component upgrades. Upgrades significantly improve performance and extend device life. We assess your device's compatibility, recommend optimal upgrades within your budget, and install components professionally.

Yes, water damage repair is one of our specialties. Immediate action is critical – turn off the device and bring it to us ASAP. Our process includes: disassembly, ultrasonic cleaning, corrosion removal, component testing and replacement. Success depends on damage extent and how quickly you bring it in. Water damage repair starts at Le 150 plus any necessary parts.

Yes, we provide comprehensive virus and malware removal services. Our process includes: full system scan with professional tools, malware removal, system restoration, security software installation, browser cleanup, and optimization. We also educate you on safe browsing practices to prevent future infections. Service typically takes 2-4 hours.

Yes! We sell brand new and certified refurbished laptops, desktops, and accessories at competitive prices. All devices come with warranty and professional setup. We help you choose the right device for your needs and budget. Check our marketplace for current inventory or visit our showroom at #1 Regent Highway, Jui Junction.

We're conveniently located at #1 Regent Highway, Jui Junction, Freetown, Sierra Leone. The shop is easily accessible by car, poda-poda, or okada from all parts of Freetown including downtown, Lumley, Aberdeen, Wilberforce, and surrounding areas. Look for our red and blue signage near the main junction.

We're open Monday through Saturday from 9:00 AM to 6:00 PM. We're closed on Sundays and public holidays. For urgent corporate repairs, we offer emergency services with additional fees – call +232 33 399391 to inquire about after-hours emergency support.

Yes! For customers unable to visit our shop, we offer pick-up and delivery services within Freetown at a nominal fee (Le 50,000-100,000 depending on distance). This service is particularly popular with corporate clients and busy professionals. Schedule pick-up by calling us or booking online.

Yes, we offer on-site IT support for businesses, schools, NGOs, and government offices. Services include computer repairs, network setup, software installation, and IT consulting. On-site service rates depend on location and service scope. Contact us to discuss your organization's specific needs and receive a customized quote.

Power stability is a major challenge in Freetown. We strongly recommend using surge protectors or UPS (Uninterruptible Power Supply) systems. We sell quality surge protectors (from Le 50,000) and UPS units (from Le 350,000). For repaired devices, we test all power circuits and can install surge protection components. We also educate customers on safe power management.

Yes! Freetown's tropical climate causes dust accumulation and corrosion. We offer professional cleaning services: 1) Internal component cleaning (fans, heatsinks, motherboards), 2) Ultrasonic cleaning for corroded circuits, 3) Thermal paste replacement, 4) Preventive maintenance packages. Regular cleaning every 6 months significantly extends device life in our climate.

The most common devices we repair are: Laptops – HP, Dell, Lenovo, Toshiba; Phones – Tecno, iTel, Infinix, Samsung, iPhone, Huawei. We maintain extensive parts inventory for these brands, ensuring faster repairs. We also service less common brands, though parts may take longer to source.

Absolutely! We partner with numerous Freetown businesses, educational institutions, and NGOs providing: bulk repair discounts, preventive maintenance contracts, IT consulting, emergency support, and hardware sales. We understand local business needs and offer flexible payment terms for established partnerships. Contact us to discuss corporate service packages.